Digital delivery

SOFTLUX sells electronically supplied software products. Digital-only orders do not require a physical shipping address, courier or tracking number.

What you receive

Each product page should identify whether the order includes an installer, download link, license key, activation instructions, access entitlement or another form of digital delivery. These are not interchangeable; only the contents expressly stated for that product are included.

When delivery happens

Fulfillment timing depends on the individual product and the delivery system configured for it. Once an order is eligible for delivery, access instructions are sent through the stated order communication channel.

If an email is missing

Check the email address used at checkout and your spam/junk folder. Contact softlux.business@outlook.com with the order number if you cannot access your purchase.

Order records

Shopify retains order and transaction information. We may request reasonable proof of purchase to investigate delivery issues.

Do not assume instant, unlimited, or permanent activation unless the particular product listing explicitly and accurately states those terms.