Refunds & cancellations

We want customers to receive the digital software product they ordered, in the condition and on the terms described. This page summarizes the process and does not limit statutory consumer rights.

Problems with a product

If your order is not delivered, a download fails, activation does not work as described, or the product is materially different from the listing, email softlux.business@outlook.com with your order number and a description of the issue. We will investigate and offer a remedy where required by law and the circumstances.

Cancellation rights

For eligible UK consumer distance purchases, a 14-day cancellation right may apply. Digital content can have special rules where supply begins during that period. We do not treat placing an order alone as express consent to losing cancellation rights. Any applicable exception requires compliance with the relevant legal conditions.

Refund process

Contact us with the order details. Approved refunds are processed through the original payment method or as otherwise required by applicable law; bank processing times can vary.

See our store's official Shopify Refund Policy for the applicable terms at the time of purchase.