Frequently Asked Questions
What does SOFTLUX offer?
Digital planner artwork, seasonal T-shirt graphics, creative design resources and coordinated artwork collections.
Is this a physical product?
Digital-only listings contain electronic content, not shipped shirts, printed planners or other physical objects. Product photography may show examples of artwork in use.
What will I receive?
Each purchasable product page should identify its exact included files, formats, dimensions, page count or compatibility where applicable, as well as permitted uses. Do not assume specific formats or commercial rights unless they are stated.
How are downloads delivered?
The actual method is stated on the product page and order information. Eligible digital products can be delivered with an email link using Shopify Digital Products. See Digital Delivery.
Can I use the files commercially?
Only where the product-specific license expressly allows it. Please see Design Licensing.
What if my files are defective or inaccessible?
Contact softlux.business@outlook.com with your order number and the details of the issue. See Refunds and Cancellations.
How can I contact SOFTLUX?
Email softlux.business@outlook.com or call +44 7916 687322.