Refund Policy

SOFTLUX Refund Policy

Last updated: September 13, 2026

At SOFTLUX, we want every customer to receive a functional digital product and a smooth purchasing experience.

Because we sell digital software licences and downloadable products, our products cannot normally be returned in the same way as physical goods once they have been delivered, accessed, revealed, downloaded, or activated.

Eligible Refunds

A refund or replacement may be considered when the digital product or licence supplied by SOFTLUX is defective, invalid, duplicated, materially different from the product ordered, or cannot be successfully used because of an issue attributable to the product we supplied.

If there is a technical problem, we may first attempt to resolve the issue or provide a replacement licence where appropriate.

Change of Mind

Once a digital licence key, download link, activation information, or other digital content has been delivered or accessed, we generally cannot provide a refund simply because the customer changed their mind, purchased the wrong product, or no longer requires the software.

Please carefully check the product description, system requirements, operating-system compatibility, and product version before completing your purchase.

Incorrect Purchases

If you accidentally purchased the wrong product and the digital licence or download information has not yet been delivered, accessed, revealed, or activated, contact us as soon as possible.

We will review the order and determine whether it can be changed or cancelled.

Requesting Support or a Refund

Contact:

Email: softlux.soft@gmail.com
Phone: +44 7916 687322

Please provide your order number, the email address used during checkout, a description of the issue, and screenshots or error messages where relevant.

We will review your request and provide an appropriate solution.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.