SOFTLUX Privacy Policy

Last updated: September 13, 2026

SOFTLUX respects your privacy and is committed to handling personal information responsibly.

When you visit our website, create an order, contact us, or otherwise use our services, certain information may be collected in order to operate our store and provide our services.

This may include your name, email address, billing details, order information, device and browser information, IP address, and communications you send to us.

We use personal information primarily to process and fulfil orders, deliver digital products, provide customer support, prevent fraud, maintain the security of our store, improve our services, comply with legal obligations, and communicate with customers regarding their purchases.

Payments may be processed through third-party payment providers. SOFTLUX does not necessarily receive or store complete payment-card information when payment information is processed directly by an authorised payment provider.

Our store is powered by Shopify, and Shopify may process certain information in connection with operating the ecommerce platform, checkout, security, analytics, and other store functionality.

We may also use service providers that assist us with digital product delivery, website hosting, analytics, payment processing, fraud prevention, and customer support. Information is shared only where reasonably necessary to provide these services or comply with legal requirements.

We take reasonable measures to protect customer information from unauthorised access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Depending on where you live, you may have legal rights relating to your personal information, including rights to access, correct, delete, restrict, or object to certain processing of your information.

To make a privacy-related request, contact:

Email: softlux.soft@gmail.com
Phone: +44 7916 687322

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

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6. Terms of Service

SOFTLUX Terms of Service

Last updated: September 13, 2026

These Terms of Service apply to purchases made through the SOFTLUX online store.

By accessing our website or purchasing a product from us, you agree to these Terms of Service together with any additional policies displayed on our website.

Digital Products

SOFTLUX sells digital software products and licences. Unless specifically stated otherwise on a product page, purchases do not include a physical product.

Digital products may include licence information, activation information, download links, installation instructions, or related digital content.

Product Information

We make reasonable efforts to ensure that product descriptions, compatibility details, versions, and other information displayed on our website are accurate.

Customers are responsible for reviewing product specifications and system requirements before completing a purchase.

Software interfaces, features, compatibility, and requirements may change as software publishers update their products.

Orders

We reserve the right to review, refuse, cancel, or request additional verification for an order where reasonably necessary, including situations involving suspected fraud, payment problems, pricing errors, product availability, or misuse of our services.

If an order that has already been paid cannot be fulfilled, an appropriate refund will be provided.

Digital Delivery

Digital products are delivered electronically.

Customers are responsible for providing a valid email address and ensuring that they can receive messages relating to their order.

SOFTLUX is not responsible for delays caused by incorrectly entered customer information, email filtering, spam filtering, or issues outside our reasonable control, although our support team will assist customers wherever possible.

Licence Use

Any licence supplied through SOFTLUX must be used in accordance with the applicable licence conditions associated with the software.

Customers must not misuse, resell, reproduce, distribute, or otherwise use a licence in a manner that violates applicable licence conditions or law.

Refunds

Refunds and replacements are handled according to our Refund Policy and any mandatory consumer rights applicable to the transaction.

Support

For questions concerning an order or product purchased from SOFTLUX, contact:

Email: softlux.soft@gmail.com
Phone: +44 7916 687322

Limitation of Liability

To the extent permitted by applicable law, SOFTLUX will not be responsible for indirect or consequential losses arising from the use or inability to use a product purchased through our store.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Changes to These Terms

We may update these Terms of Service where necessary to reflect changes to our business, services, website, or applicable requirements.

The version displayed on our website at the time of purchase will apply to that purchase, subject to applicable law.